Help that understands your project, not just your plan
Median first response is 11 minutes on chat and 2.4 hours on tickets, 24/5 with weekend cover for Enterprise.
Ways to get help
Live chat
In-app chat with a human editor on shift, Mon–Fri 24 hours.
AI support assistant
Answers grounded in your project state, render logs and docs.
Ticket system
Attach the exact render ID; engineers see the same trace you do.
Knowledge base
740 articles covering editing, billing, security and delivery.
Community forum
31,000 members sharing presets, LUTs and pipeline recipes.
Video tutorials
Short, task-focused walkthroughs for every tool in the suite.
Common fixes
Render stuck in queue
Check GPU region status, then re-queue at standard priority.
Audio drift after import
Variable frame-rate footage — enable conform on ingest.
Captions out of sync
Re-run alignment after trimming the head of the timeline.
Export rejected by platform
Use the platform preset; custom bitrates can exceed limits.
Missing fonts in template
Add the font to your brand kit so it renders on the farm.
Credits drained faster than expected
Upscaling and interpolation are the two heaviest tools.
Still stuck? Open a ticket
Include your render ID and we will trace it end to end.